Payment Method terms:

Payments are made through World Pay’s safe and secure online payment processing system. All major credit and debit cards are accepted. Payments can also be made using PayPal or by cheque, please make cheques payable to (Premier Lighting LTD) and send to the address below:

Premier Lighting LTD
84 Cox Green Road
Postage & Packaging prices


Postage costs to any destination outside the UK are as follows.

£0 – £59.99
£60 – £99.99
£100 and above


Delivery terms

Your order will be processed within 24 hours. Please ensure that you have ordered the correct size or colour you require as all lampshades are hand made to order and are subject to a 30% restocking fee if ordered incorrectly

All orders supplied to a mainland UK address will normally be delivered within 3 - 5 workings days from placing an order.

All orders supplied to a none mainland UK address will normally be delivered within 25 working days from placing an order.

If 3 or more shades are purchased they will be shipped requiring assembly. Instructions will be provided which are very easy to follow

All orders supplied outside the UK will require assembly. Instructions will be provided which are very easy to follow

All lampshade orders will be dispatched using Royal Mail

If no one is available to take a delivery, a calling card will be left. The customer will then need to contact the courier to arrange a re-delivery date or collect the item. If the courier are still unable to deliver at this point or the item has not been collected, the goods will be returned back to Premier Lighting Ltd. Premier Lighting Ltd then reserve the right to charge any additional re-delivery costs.

“Please note” The customer is strictly required to examine the goods at the point of delivery and sign ‘received in good condition' . If this is not possible please sign for stating ‘unchecked'.   If the package is damaged please refuse delivery and the goods will be returned to us at no extra cost to the customer. Premier Lighting LTD will then re-make and supply another lampshade for re-delivery back to the customer

Item Stocking terms:

All lampshades are hand made to order and dispatched within 24 hours (work days). To avoid any disappointment please ensure that you order the correct colour, size & design etc. If any customers require any guidance, please don’t hesitate to contact us via email or by phoning on 01204 412062 with any customer queries.

Returns, Refunds and cancellations terms:

Here at we offer a 3 day money back no quibble guarantee

All customers must inform Premier Lighting Ltd via (telephone or email) within 3 days of the day the goods were delivered, to be returned. Premier Lighting LTD are not responsible or obliged to offer a refund after this 3 day time period. The date of delivery will be recorded by our Royal Mail etc. Once we have the customers request for a return within this 3 day time period our customer services will authorise the customer with an authorisation number. Goods without a return authorisation number will not be accepted.

All lampshades purchased from our shop section will incur a 30% restocking fee. The customers refund, less our delivery costs, will be refunded within 5 days of the customers returns. The cost of returning the Goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us Premier Lighting Ltd. Alternatively Goods can be sent back by your own method of transportation at your own cost. For help E-mail: you will find all our contact information under contact us. In the case of any of any items being delivered damaged, Premier Lighting LTD will accept them back and replace them with like for like at no extra cost to the customer. This does not affect your Statutory Rights.

Customers have one day from payment / order received to cancel or to make any alterations to any lampshade or lampshades purchased from our design your own lampshade sections on our website. After this time the order will be in the process of manufacture and we cannot offer a refund after this time period due to the cost of manufacturing etc.

Privacy Policy terms:
Premier Lighting LTD are committed to protecting your privacy. We do not disclose any of your personal details to any third party’s. The information given by you at the time of an order is in accordance with the 1998 data protection act and is used solely for the order process.